Privacy Policy

Privacy Policy

Privacy Policy

Effective date:

Effective date:

Effective date:

Apr 15, 2025

Apr 15, 2025

Apr 15, 2025

GoLetter (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use any of our services, including but not limited to newsletter growth and monetization consulting, analytics, and sponsorship matchmaking (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information
When you interact with GoLetter, you may voluntarily provide personal data such as:

  • Name

  • Email address

  • Company name

  • Phone number (only if you provide it)

  • Communication preferences (e.g., email/SMS opt-in status)

  • Payment information (handled securely by Paddle)

b. Usage Data
We may collect non-identifying data about your interaction with our website and platform, including:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on pages

c. Cookies & Tracking
We use cookies, pixels, and similar tracking technologies to:

  • Improve site functionality

  • Analyze website traffic

  • Personalize user experience

  • Retarget ads (when applicable)

You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the collected data to:

  • Provide and maintain our Services

  • Communicate with you (e.g., onboarding, customer support, newsletters)

  • Improve our platform, tools, and content

  • Process transactions via Paddle

  • Comply with legal obligations

  • Offer targeted advertising (only when explicitly opted-in)

  • Send transactional or marketing messages (email or SMS) only where you’ve consented, including appointment scheduling, account updates, service notices, and offers related to our Services.

3. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service providers (e.g., Paddle for payment processing, CRM tools, analytics providers)

  • Affiliated contractors working under confidentiality

  • Law enforcement or regulators if required by law or court order

All partners are required to uphold strong data protection practices.

4. Payment Processing

All payments are securely processed through our third-party provider.
We do not store any payment card information ourselves.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your data.
However, no method of transmission over the Internet is 100% secure. Use our platform at your own discretion.

6. Your Rights

Depending on your location (e.g., under GDPR or CCPA), you may have rights to:

  • Access, update, or delete your personal data

  • Request a copy of the data we hold

  • Opt-out of marketing communications

  • Withdraw consent for data processing

To exercise any of these rights, email us at: hello@goletter.co

7. Data Retention

We retain personal data only for as long as necessary:

  • To provide services to you

  • To comply with legal obligations

  • To resolve disputes and enforce our agreements

8. Children’s Privacy

GoLetter does not knowingly collect personal data from children under 16. If we learn that data has been collected from a child without verified parental consent, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, contact us at:

GoLetter
📧 hello@goletter.co

11. SMS / Text Messaging Policy

11. SMS / Text Messaging Policy

  • Consent required. We do not send marketing or promotional text messages without your prior consent. You may opt-in by:

    1. Checking a box or submitting a form that expressly authorizes SMS;

    2. Providing verbal consent during a call, which we confirm via a follow-up message (you must confirm to complete opt-in); or

    3. Texting a keyword to a number we control or otherwise subscribing to receive texts.
      Transactional texts (e.g., scheduling, support, security notices) may be sent where appropriate to deliver the Services you requested.

  • What you’ll receive. With consent, we may send: scheduling and account updates, onboarding/help tips, service notices, and limited offers related to GoLetter’s Services. We do not sell your number or send third-party SMS ads.

  • Message frequency. Varies by conversation; typically 1–6 messages/month, with higher frequency during active support or scheduling.

  • Opt-out anytime. You can stop SMS at any time by replying STOP. You may also email hello@goletter.co to revoke consent. After you text STOP, we may send one final message to confirm your opt-out.

  • Help. For help, reply HELP or email hello@goletter.co.

  • Rates & delivery. Message and data rates may apply. Message delivery is subject to your carrier; carriers are not liable for delayed or undelivered messages.

  • No purchase condition. Your consent to receive SMS is not a condition of purchase.

  • Recordkeeping. We maintain records of SMS consent (timestamp, method, phone number) and your opt-out status.

  • Eligibility & age. You must be 16+ (or the age required by your jurisdiction) to opt in to SMS.

  • Privacy. Phone numbers and messaging data are processed in accordance with this Privacy Policy and shared only with contracted providers necessary to deliver messages.